Terms and Conditions


The orders will be shipped to the customer’s address via CTT Express, or can be collected without shipping fees in one of the following PickUp points:

  • Tourism Interactive Store - Rua Dr. Roberto Alves, 52 4524 - 909 Santa Maria da Feira
  • Europarque - Rua Interior ao Europarque, Ed. Administrativo, 4520-153 Santa Maria da Feira
  • Official Store of the Medieval Journey, in Casa do Moinho - Rua António Castro Côrte Real 4520-181 Santa Maria da Feira (exclusively during the opening hours of the store in the course of the event)
  • Perlim Store - Quinta do Castelo (exclusively during the opening hours of the store in the course of the event)

You will receive a confirmation e-mail with the date of collection.

Delivery Time: Shipping will be conducted within three to five working days.
Stockout: Clients will be fully reimbursed for the total sum of the items purchased online which cannot be delivered, in the event of a stockout. This situation might not be referred in the online sales platform.

Customer Service 

To place an order for one or more items, the client must follow the usual procedure for online shops: use the buttons next to each article to add an item to the basket and adjust quantities if you wish to purchase more than one item. When you are done with your selection, simply proceed to check-out, following the instructions provided by the website.
If you require any further help, please feel free to contact us at info@smstore.pt


We accept the following payment methods: bank transfer, ATM reference or PayPal.
If you pay by bank transfer, please send proof to info@smstore.pt, including the corresponding order number.
ATM reference payments are only available for purchases of over €10.
If the payment is not received within three working days, orders are cancelled.
Upon confirmation of the reception of the payment, an e-mail will be sent within twenty-four hours to confirm the order. 
The e-mail will be sent to the address provided by the client.
All items available at the store have been marked with the sales price including the VAT at the current rate and excluding shipping costs. 

Product Specifics

Given that most of the products we sell are handmade, it is not possible to ensure that the items will be an exact match to the picture, which works as a representation of the product. The specifics of the handmade products make them exclusive and one of a kind. It is from that feature that the products draw their charm and worth. Our suppliers employ 100% natural materials, a characteristic that may cause some artistic differences in terms of colour and shape, in each individual item.

Privacy Policy

Personal data is processed in strict compliance with personal data protection legislation. The data, subjected to computer processing, will be stored in specific databases of the company Feira Viva, Cultura e Desporto, E. M.. Data collection is used as record, for statistical analysis and provision of products and services, as well as institutional information to be made available by the company. The supply of personal data is optional and the data subject is guaranteed the right to access, update, correct or delete their personal data, in person or upon written request addressed to the registered office of Feira Viva, Cultura e Desporto, E. M., displayed in the home page of this website. Although Feira Viva web pages have secure areas, where encrypted information circulates, other personal data is there, which circulates in an open network, and is not protected against possible deviations. Therefore, Feira Viva cannot be held responsible for the communication of access passwords, confidential codes and any sensitive information that may eventually be diverted.  

Changes to the Privacy Policy

In the event of changes or updates to the privacy policy to enable Feira Viva, Cultura e Desporto, E.M. to use or share personal data that was previously collected in a different way, an updated version of the privacy policy will be available on this page. We recommend that the user visits the web page often in order to be acquainted with the most recent privacy policies.